--- title: Filene FiLab Study Confirms IDgo’s Potential to Transform Member Authentication description: IDgo's authentication solution, tested by Filene's FiLab, shows promise in enhancing security and efficiency for credit unions. image: https://idgo.io/hubfs/Filene.png --- [ All posts ](https://idgo.io/blog/all) December 4, 2025 # Filene FiLab Study Confirms IDgo’s Potential to Transform Member Authentication By  IDgo News  ·  1 minute read August, 2025 - Five credit unions have completed testing IDgo after the member authentication solution was selected by the Filene Research Institute as part of the Filab 2025 testing program. Results of the testing are available here: [https://www.filene.org/reports/year-three-filab-results-idgo](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.filene.org%2Freports%2Fyear-three-filab-results-idgo&data=05%7C02%7Cjoel.weiler%40idgo.io%7Ce52306d71e6b410a5db108de31e0423f%7C0e6d756d1efc45a9be1b3846b8aa0f87%7C0%7C0%7C639003036423355903%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=m2Xh0%2B2Ec4BJSzStRP2Sc9uUELkXW5zOM99Av8pnYVg%3D&reserved=0) The summary highlight was “IDgo shows strong potential to make authentication faster, more secure, and easier for both members and staff.”  "We were excited to be selected for the FiLab testing program and appreciated the dedication of the five credit union teams who participated in the testing,” said Rocky Scales, CEO of IDgo. “I think it is fair to say we learned as much or more than the participating credit unions whose feedback enhanced the IDgo service. I’d like to shout out a big thank you to the Filene team for all their support!”  About IDgo IDgo leverages mobile device and encryption technologies to deliver user authentication solutions for all consumer engagement channels that reduce the risk of impersonation fraud, improve operational efficiency and simplify authentication experiences. As a device-based security solution that does not require a downloaded application, customers can deploy IDgo easily for any customer engagement channel without the need for extensive IT resources or integration programming. Visit [www.idgo.io](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.idgo.io%2F&data=05%7C02%7Cjoel.weiler%40idgo.io%7Ce52306d71e6b410a5db108de31e0423f%7C0e6d756d1efc45a9be1b3846b8aa0f87%7C0%7C0%7C639003036423377160%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=zOw9HyJy%2BiJiecaYz%2Bw1hqngOJWFVATXcInUqKggDzY%3D&reserved=0)  About Filene [Filene Research Institute](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffilene.org%2F&data=05%7C02%7Cjoel.weiler%40idgo.io%7Ce52306d71e6b410a5db108de31e0423f%7C0e6d756d1efc45a9be1b3846b8aa0f87%7C0%7C0%7C639003036423397418%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=lYTUD%2BXyrQOMRwnyVVsZXIdyUaPFJ7q1DemxyqBqyg8%3D&reserved=0) strengthens organizations through innovative research and incubation to improve consumer financial well-being. As an independent cooperative finance think tank, Filene’s membership network connects a community of leaders and bright minds to change lives through innovation, truth and cooperation. In addition to delivering cutting-edge, actionable academic research, Filene also provides incubators to test and scale solutions, events to spark organizations into action and advisory services to help accelerate and implement innovation. For more information, visit [filene.org](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffilene.org%2F&data=05%7C02%7Cjoel.weiler%40idgo.io%7Ce52306d71e6b410a5db108de31e0423f%7C0e6d756d1efc45a9be1b3846b8aa0f87%7C0%7C0%7C639003036423415709%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=i4KGyBJnu6nOsQvZK064IAxIJidzcitdfCpKeRwqHKk%3D&reserved=0) and [follow on LinkedIn](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffilene-research-institute&data=05%7C02%7Cjoel.weiler%40idgo.io%7Ce52306d71e6b410a5db108de31e0423f%7C0e6d756d1efc45a9be1b3846b8aa0f87%7C0%7C0%7C639003036423432618%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=3HY8gdr9TIZ2%2B6SaTNn2h4l8DoTQKTaPkx9ux2gyiNw%3D&reserved=0).  Share: [facebook-f icon ](http://www.facebook.com/share.php?u=https://idgo.io/blog/filene-filab-study-confirms-idgos-potential-to-transform-member-authentication) [linkedin-in icon ](http://www.linkedin.com/shareArticle?mini=true&url=https://idgo.io/blog/filene-filab-study-confirms-idgos-potential-to-transform-member-authentication) [twitter icon ](https://twitter.com/intent/tweet?url=https://idgo.io/blog/filene-filab-study-confirms-idgos-potential-to-transform-member-authentication) [pinterest-p icon ](http://pinterest.com/pin/create/link/?url=https://idgo.io/blog/filene-filab-study-confirms-idgos-potential-to-transform-member-authentication) [envelope icon ](mailto:?body=https://idgo.io/blog/filene-filab-study-confirms-idgos-potential-to-transform-member-authentication) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "IDgo News", "url" : "https://idgo.io/blog/author/idgo-news" }, "dateModified" : "2025-12-04T17:01:35.482Z", "datePublished" : "2025-08-04T08:00:00.000Z", "headline" : "Filene FiLab Study Confirms IDgo’s Potential to Transform Member Authentication", "image" : [ "https://idgo.io/hubfs/Filene.png" ], "mainEntityOfPage" : { "@id" : "https://idgo.io/blog/filene-filab-study-confirms-idgos-potential-to-transform-member-authentication", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://idgo.io/hubfs/2023-521_IDgo_logo_blue+lightblue-1.png" }, "name" : "IDgo" } } ``` ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Organization", "@id": "https://www.idgo.io#org", "name": "IDgo", "url": "https://www.idgo.io/", "logo": "https://idgo.io/hs-fs/hubfs/2023-521_IDgo_logo_gray+lightblue%20(1).png?width=476&height=220&name=2023-521_IDgo_logo_gray+lightblue%20(1).png", "description": "IDgo provides secure, device-based authentication for contact centers, IVR, chat, in-branch, and ITM channels. 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Works across contact centers, IVR, chat, in-branch, and ITM channels to reduce fraud risk, cut handle time, and simplify authentication.", "termsOfService": "https://www.idgo.io/legal/terms", "category": "Security & Authentication", "isRelatedTo": [ { "@type": "SoftwareApplication", "name": "IDgo Agent", "applicationCategory": "Web application", "operatingSystem": "Web" }, { "@type": "SoftwareApplication", "name": "IDgo Admin", "applicationCategory": "Web application", "operatingSystem": "Web" }, { "@type": "WebAPI", "name": "IDgo Web APIs", "documentation": "https://www.idgo.io/developers" } ], "offers": [ { "@type": "Offer", "name": "Free Trial", "url": "https://www.idgo.io/contact?topic=free-trial", "price": "0", "priceCurrency": "USD", "availability": "https://schema.org/InStock", "category": "Trial" }, { "@type": "Offer", "name": "Annual Subscription (Unlimited Authentications)", "url": "https://www.idgo.io/contact?topic=pricing", "priceSpecification": { "@type": "PriceSpecification", "priceCurrency": "USD", "price": "ContactForPricing", "description": "Annual fee based on customer base size. Unlimited authentications. No usage or integration fees." } } ], "hasFAQPage": { "@type": "FAQPage", "url": "https://www.idgo.io/faq", "mainEntity": [ { "@type": "Question", "name": "How is IDgo different from passwords and one-time passcodes?", "acceptedAnswer": { "@type": "Answer", "text": "IDgo uses an encrypted credential on a user’s mobile device, eliminating shared secrets and reducing exposure to phishing, credential stuffing, and social engineering." } }, { "@type": "Question", "name": "Which channels and platforms does IDgo support?", "acceptedAnswer": { "@type": "Answer", "text": "IDgo supports contact centers, IVR, chat, in-branch, and ITM experiences, with integrations available for platforms such as Genesys, Mitel, Eltropy, Glia, and Salesforce." } }, { "@type": "Question", "name": "How is IDgo priced?", "acceptedAnswer": { "@type": "Answer", "text": "Pricing is an annual fee based on the size of your customer base, with unlimited authentications and no additional usage or integration fees." } }, { "@type": "Question", "name": "Is there a free trial?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Enterprises can request a free trial to evaluate IDgo in their environment." } } ] } } ] } ``` ```json { "@context" : "http://schema.org", "@type" : "Article", "author" : { "@type" : "Person", "name" : [ "IDgo News" ] }, "datePublished" : "2025-08-04T08:00:00+0000", "description" : "IDgo's authentication solution, tested by Filene's FiLab, shows promise in enhancing security and efficiency for credit unions. ", "headline" : "Filene FiLab Study Confirms IDgo’s Potential to Transform Member Authentication", "image" : "https://44229517.fs1.hubspotusercontent-na2.net/hubfs/44229517/Filene.png", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://44229517.fs1.hubspotusercontent-na2.net/hubfs/44229517/2023-521_IDgo_logo_blue%2Blightblue-1.png" }, "name" : "IDgo" }, "url" : "https://idgo.io/blog/filene-filab-study-confirms-idgos-potential-to-transform-member-authentication" } ```