--- title: InTouch Credit Union Launches IDgo Authentication Service for its Members description: InTouch Credit Union adopts IDgo authentication service to enhance security, improve efficiency, and streamline member experiences across all engagement channels. image: https://idgo.io/hubfs/IDgo%20Intouch.png --- [ All posts ](https://idgo.io/blog/all) November 18, 2025 # InTouch Credit Union Launches IDgo Authentication Service for its Members By  IDgo News  ·  1 minute read PORTLAND, OREGON — November 18, 2025 — IDgo is pleased to announce that InTouch Credit Union of Plano, Texas has launched the IDgo authentication service to its members. IDgo leverages mobile device and encryption technologies to deliver a user authentication solution for all customer engagement channels that reduces the risk of impersonation fraud attacks, improves operational efficiency and simplifies authentication experiences. "At InTouch Credit Union, we believe that financial security is the foundation of personal empowerment," said Kristen Schmieg, SVP Chief Digital Officer at InTouch Credit Union. "The implementation of IDgo reflects our commitment to innovation, and reinforces our focus on delivering secure, reliable, and convenient financial solutions. This marks a significant enhancement to our authentication approach, combining advance security with a more streamlined member experience.” "We are delighted to welcome InTouch Credit Union as our newest customer," said Rocky Scales, CEO of IDgo. "We are pleased the InTouch team has validated the value of our service to enhance the services they can offer their members." About IDgo IDgo leverages mobile device and encryption technologies to deliver user authentication solutions for all consumer engagement channels that reduce the risk of impersonation fraud attacks, improve operational efficiency and simplify authentication experiences. As a no-code/low-code and omnichannel solution that does not require a downloaded application, customers can deploy IDgo easily in any customer engagement channel without the need for extensive IT resources or integration programming. For more information, visit [www.idgo.io](https://www.idgo.io)  About InTouch Credit Union InTouch Credit Union is a member-owned financial institution that serves individuals and families across the United States. With a focus on providing exceptional service and innovative financial solutions, InTouch Credit Union has been committed to helping its members achieve their financial goals since 1974 and currently serves a growing membership in all 50 states and more than 20 countries around the world. For more information, visit [www.itcu.org](https://www.itcu.org).  Share: [facebook-f icon ](http://www.facebook.com/share.php?u=https://idgo.io/blog/intouch-credit-union-launches-idgo-authentication) [linkedin-in icon ](http://www.linkedin.com/shareArticle?mini=true&url=https://idgo.io/blog/intouch-credit-union-launches-idgo-authentication) [twitter icon ](https://twitter.com/intent/tweet?url=https://idgo.io/blog/intouch-credit-union-launches-idgo-authentication) [pinterest-p icon ](http://pinterest.com/pin/create/link/?url=https://idgo.io/blog/intouch-credit-union-launches-idgo-authentication) [envelope icon ](mailto:?body=https://idgo.io/blog/intouch-credit-union-launches-idgo-authentication) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "IDgo News", "url" : "https://idgo.io/blog/author/idgo-news" }, "dateModified" : "2025-11-18T16:07:21.981Z", "datePublished" : "2025-11-18T16:03:12.000Z", "headline" : "InTouch Credit Union Launches IDgo Authentication Service for its Members", "image" : [ "https://idgo.io/hubfs/IDgo%20Intouch.png" ], "mainEntityOfPage" : { "@id" : "https://idgo.io/blog/intouch-credit-union-launches-idgo-authentication", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://idgo.io/hubfs/2023-521_IDgo_logo_blue+lightblue-1.png" }, "name" : "IDgo" } } ``` ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Organization", "@id": "https://www.idgo.io#org", "name": "IDgo", "url": "https://www.idgo.io/", "logo": "https://idgo.io/hs-fs/hubfs/2023-521_IDgo_logo_gray+lightblue%20(1).png?width=476&height=220&name=2023-521_IDgo_logo_gray+lightblue%20(1).png", "description": "IDgo provides secure, device-based authentication for contact centers, IVR, chat, in-branch, and ITM channels. 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