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Capabilities and settings in the IDgo Admin Configuration Tab

Explanation of IDgo Admin Configuration Tab

Within the IDgo Admin web application is a tab labeled "Configuration" that includes the status (disabled/enabled) of capabilities for each customer environment, including the following. Currently, customers can request the IDgo Team to change the status of any capability.

 Authentication Capabilities

  • Registered Device - a device-based alternative to Passkeys that stores an encrypted credential on the user's device for future authentication. 

  • Silent Network Authentication - Re-establishes proof of possession when the encrypted device credential is unavailable, such as after a device change or credential loss. IDgo uses Silent Network Authentication when available and falls back to SMS OTP if not available. Silent Network Authentication is not available when a user is on WiFi network only, it is available when a user is on a mobile carrier network only.

  • Outbound Authentication - Identifies authentications initiated during outbound calls so IDgo can use the appropriate end-user messaging.

 Authentication Policy

  • Authentication Expiration - the time after which authentication request links expire.

  • Location Sharing - geolocation of the IDgo user's device which requires consent from the user.

  • Configured Messaging Experience - version of messaging when an authentication request is presented to an IDgo user that includes the phase "Our system indicates you contacted us. If you did not, click No." 

  • Outbound Messaging Experience - version of messaging used when an enterprise user selects the Outbound Call feature in the IDgo Agent application.

  • Call Center Mobile-Entry Countries - Countries available for mobile-number entry in the IDgo Agent application.

 Risk and Intelligence

  • Mobile Intelligence - Provides on-demand information and intelligence about a mobile number to an enterprise user.

  • SIM Swap - Detects recent SIM changes associated with a mobile number. 

  • Porting History - Detects mobile numbers recently ported from one carrier to another.

Enrollment

  • Offer IDgo - Adds a guided enrollment-offer flow within the IDgo Agent application. The Offer IDgo button presents a script with Enroll and Decline actions, can present a selection of reasons for decline to choose from and declined offers are retained for future interactions. 
  • Phone Line Screening - enables configuration of enrollment actions based on phone line type. 
  • Additional Enrollment Data - Information agents collect during IDgo enrollment as defined by each enterprise.

Agent Display

  • Agent-visible Member Information - Member information displayed to IDgo Agent application users.

Presentation and Messaging

  • Support contact - Contact information for the enterprise displayed to IDgo end users. 
  • Custom User Messaging - enterprise requested messaging that deviates from the standard IDgo messaging.
  • Custom Button Branding - enterprise requested branding that deviates from the standard IDgo branding.
  • SMS Messaging - actual examples of the message content for SMSs sent to end users in both English and Spanish.

Integrations

  • SMS Delivery - Identifies the SMS provider used for enrollment and authentication messages. 
  • Agent Activity - Sends near real-time IDgo Agent enrollment, authentication, and revocation activity to a customer-configured HTTPS endpoint.
  • Glia - integration of IDgo functionality with an enterprise's Glia instance.
  • FTP Reporting - sends IDgo transaction data to a secure FTP site accessible by an authorized enterprise user.
  • AAD SSO - Azure Active Directory single sign on for accessing and managing IDgo account credentials.