The IDgo Admin application is used by live agents to setup employees as agent users with permissions and to access transaction reports about IDgo enrollments and authentications.
The permission settings for user accounts in IDgo Admin are as follows:
This agent is an administrator - when enabled, the user has access to login to the IDgo Admin web application with the same credentials they use to login to the IDgo Agent web application. The user also has the ability to add and remove user accounts.
Agent can auto enroll members - when enabled, the user has the ability to enroll users in the IDgo service.
Agent can revoke enrollments - when enabled, the user has the ability to revoke end user IDgo accounts.
Agent can view reports - when enabled, the user has the ability to view all the transaction reports in IDgo Admin.
Non-whitelisted access allowed - when enabled, the user can login to IDgo Admin and IDgo Agent web application accounts from any IP address. If an enterprise would like to restrict access to specific IP addresses within their corporate network, this can be configured and this permission would be disabled so users can only access the IDgo applications from the enterprise IPs.
Users who have permission to access IDgo Admin can access the following reports:
- Agent Accounts - list of names, email addresses and permissions granted to agent users.
- Offer Tracking – results for each agent of their attempts to offer IDgo and the acceptance results.
- Agent Enrollments - list of enrollments by user.
- Agent Enrollments & 1st Auth – list of agent-based enrollments and first authentications for pre-enrolled users.
- Authentications – list of authentication transactions for each user.
- Revoked Enrollments – list of enrollments that have been revoked and the reason for revoking.
- Configuration - a list of the status of capabilities and settings for this enterprise's IDgo environment.
