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Flexible Authentication in Every Environment
IDgo’s flexible platform adapts to any organization’s needs. Whether you require agent-assisted authentication or automattion via integrations with existing platforms, IDgo offers low-code and no-code options for rapid deployment. Each component works together to deliver secure, device-based authentication without sharing personal information.
Key benefits include:
- Deploy quickly without extensive IT projects
- Integrate easily with existing platforms and workflows
- Strengthen authentication across all engagement channels
IDgo Agent and IDgo Admin: Agent-based authentication and centralized management
IDgo Agent allows service representatives to initiate enrollment or authentication directly from a web browser, while IDgo Admin provides administrators with role management, reporting, and visibility into all authentication transactions. Together, these tools simplify deployment and provide complete control without requiring software development or IT resources.
IDgo Web APIs: Integrate authentication from any channel
The IDgo Web API enables seamless authentication and enrollment directly within existing systems such as IVRs, CRMs, and customer-facing websites. By allowing authentication to occur before an agent answers a call or before a transaction begins, enterprises improve efficiency and provide a frictionless customer experience.
Integration partners
How quickly can IDgo be deployed?
A branded instance of IDgo can be available for new enterprise customers with one day's notice and after a one hour training session enterprise agents can be enrolling and authenticating consumers with IDgo. For integrations of IDgo with existing platforms, the timeline is dependent on which platform is being deployed. We have seen integrations take from less than a day to several weeks.
What is the difference between IDgo Agent, IDgo Admin, and IDgo APIs?
IDgo Agent enables staff to enroll and authenticate users through a simple web interface. IDgo Admin provides administrative oversight, role management, and reporting tools. IDgo APIs allow enterprises to embed authentication directly into IVRs, CRMs, or online platforms for fully automated, agent-less workflows.
How does IDgo improve security compared to traditional MFA or one-time passcodes?
IDgo uses an encrypted credential stored on the customer’s mobile device, eliminating the need for passwords, one-time codes, or shared personal data. This device-based approach protects against phishing, social engineering, and account takeover attacks.