Authenticate customers before they reach an agent. IDgo cuts verification time, improves accuracy, and allows staff to focus on service instead of security questions.
Stop account takeovers before they start. IDgo verifies identity using a secure, device-based credential, preventing bad actors from gaining access through stolen information or social engineering.
Build trust with every interaction. IDgo delivers fast, secure authentication that protects customers’ information and reinforces their confidence in your organization’s commitment to security.
Leveraging the ease of use and security of smart phones for authentication.
Simple.
IDgo uses mobile devices that consumers know how to use, and they don't need to download a new app.
Fast.
IDgo authentication takes seconds compared to other authentication solutions that can take minutes to complete.
Secure.
Using “Something You Have” (a unique mobile device) along with an encrypted credential results in secure authentication.
Offline Authentication, Anywhere It’s Needed
Verify users in seconds across every channel: phone, chat, or in person.
IDgo makes secure authentication possible in offline settings like call centers, IVRs, in-person visits, interactive teller machines, and anonymous chat sessions. Customers receive an SMS and verify their identity using their device's biometrics, passcode, or screen lock; no usernames, passwords, or apps required.
Replace vulnerable passwords and biometrics with device-based authentication.
Passwords and biometrics are vulnerable to breaches, social engineering and AI fakes. IDgo uses a unique encrypted credential stored on a consumer’s mobile phone to verify identity through device possession. This approach provides higher protection without exposing enterprises or customers to the risks of traditional knowledge-based or biometric methods.
Deploy quickly and connect easily with your existing systems.
IDgo integrates with IVR, CRM and core banking systems to fit existing workflows. Staff can trigger authentication through the IDgo Agent web app or enable self-service transactions. Each authentication is recorded in the IDgo Admin portal, giving enterprises full visibility and confidence that every interaction is securely verified.
"IDgo has improved our authentication process, protects our members from fraud, and enhances our members' and employees experience by saving an average of 45 seconds per call. Our members are authenticated before they even reach our employees."
“IDgo has reduced authentication time and made the process smoother for both our team and members. Our members love how quick and easy it is to be authenticated with IDgo. It’s a much better experience for them.”
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Ready to upgrade from legacy authentication methods?
Connect with our team to see how IDgo can help you deliver secure, seamless authentication experiences
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