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Authentication That Fits Every Interaction
IDgo helps organizations deliver secure and seamless authentication across all customer engagement channels. From contact centers and IVRs to interactive teller machines and in-branch services, IDgo is flexible to fit your existing systems to verify users in seconds.
With IDgo you can:
- Verify customers quickly in any channel
- Reduce fraud and operational costs
- Enhance satisfaction for consumers and staff
Call Center Authentication: Agent-Based
IDgo enables agents to authenticate callers in seconds using a customer’s mobile device — eliminating knowledge-based questions and reducing average handle time. The IDgo Agent web app supports both enrollment and authentication, helping agents focus on service instead of security steps.
Contact Center Authentication – IVR-Based
With IDgo’s IVR integration, callers can authenticate themselves automatically before an agent answers. This streamlines the experience, cuts operational costs, and improves security for both customers and contact center staff. Integrations with Genesys and Mitel platforms make implementation fast and simple.
Interactive Teller Machines (ITMs)
IDgo enables secure, document-free authentication at ITMs. Customers verify their identity through their mobile device, eliminating the need to present physical IDs. The result is faster service, stronger fraud protection, and a better customer experience — all within your existing ITM infrastructure.
In-Branch and In-Person Verification
IDgo brings the same level of security and simplicity to in-person interactions. Customers authenticate using their own mobile device, wtihout having to sharing personal information. Staff can initiate and confirm verification through the IDgo Agent web app, creating a consistent and trusted experience in every branch.
How does IDgo authentication differ from traditional methods like passwords or security questions?
Traditional authentication relies on “Something You Know,” such as passwords or personal questions, which can be stolen or guessed through data breaches or social engineering. IDgo uses “Something You Have” — an encrypted credential stored on the user’s mobile device — to verify identity securely without requiring any personal information or secrets.
Can IDgo integrate with our existing contact center or banking platforms?
Yes. IDgo integrates easily with major platforms like Genesys, Mitel, and Eltropy, as well as IVR, CRM, and core banking systems. Because it is a low-code, no-app solution, setup typically takes less than a day and requires minimal IT involvement.
How does IDgo improve the customer and agent experience?
With IDgo, callers can be authenticated before they reach an agent, reducing average handle time and eliminating frustrating identity questions. Agents gain confidence in every interaction while customers enjoy faster, more secure service across phone, chat, ITM, and in-branch experiences.
What types of fraud does IDgo help prevent?
IDgo protects against impersonation, account takeover, and document fraud by eliminating weak points in traditional verification methods. By relying on encrypted device credentials instead of shared information or ID documents, IDgo provides strong defense against social engineering and AI-generated fakes.