.png?width=238&height=110&name=2023-521_IDgo_logo_gray+lightblue%20(1).png){kind=logo}
IDgo Authentication with Mitel CX
IDgo authentication is now available within Mitel CX
Now Mitel customers can benefit from a seamless experience with the IDgo user authentication service available within the Mitel CX platform:
• Reduction of the time to authenticate callers
• Reduction of fraud exposure
• Enhanced customer experience and satisfaction
• Allows agents to focus on service, not security hoops
.avif "11 - encrypted credential (1)")
See how it works
Mitel + IDgo Use Case
Financial Insitution Contact Center
Requirement: authenticate callers before allowing access to financial services.
Risk: someone other than account holder gains access to account with fraudulent intentions.
Typical Authentication Methods: use knowledge-based security questions, secret PINs or passphrases, answers to personal information, one-time passcodes, or voice biometrics to authenticate.
Risks with Typical Authentication Methods: data breaches and social engineering make security questions, secret PINs or passphrases, personal information and one-time passcodes highly vulnerable to being known by someone other than the account holder. Voice biometrics is susceptible to artificial intelligence fakes.
IDgo: Use a device consumers always have to authenticate: their unique mobile phone with an IDgo encrypted credential. No need to share answers to security questions, secret PINs or passphrases, personal information or one-time passcodes. No use of voice biometrics.
And for Mitel customers, realize the following benefits:
Save the time it takes an agent to authenticate by authenticating with IDgo in the Mitel IVR and see the results of IDgo authentications in the Mitel platform.
Use IDgo integrated within the Mitel platform to enroll users in the IDgo service.
Deliver a more secure authentication method and simpler experience to users and staff.